Q: How does your service charge warranty work?

A: It turns the second visit into a continuation of the previous visit. The length of time covered by the service charge warranty will be stated on the invoice. It may also indicate a specific item or fault.

For example: If a machine wouldn’t drain and I removed an object which was blocking the drain pump then tested after cleaning out the pump and found the machine drained fine I may write “30 days on Service Charge towards drain pump”, it means that if the drain pump failed to work after I left (without any new debris blocking it) within 30 days of my visit, the service charge will be waived when writing the resulting bill. It turns the second visit into a continuation of the previous visit, so it will be as though the drain pump didnt work on the previous visit right after debris was removed.

Exceptions:

The service charge warranty does not cover labour or parts. In the example above a customer would have to pay for the labour to install the drain pump and parts required to fix the machine.

If it is found to be an issue not caused by my work, or, was not something existing (that I missed or overlooked) at the time I was there then a service charged may be billed at my discretion. In other words if it is something new that was not there before and I did not cause it, then it is treated as a new job.