Q: How does your parts warranty work?

A: It is supplied to you by the manufacturer, as such it is by their terms, not my own. When I warranty a part I have installed, I first purchase a replacement part, then file a request for refund from the manufacturer. It can take months for the manufacturer to process the warranty through their claims department, hence I do the kind service of purchasing a new part, so you wont be left waiting without the use of your machine for months on end (I will be the one waiting). The manufacturer does not warranty labour. The labour warranty provided when a part fails, is provided by Cambie Appliance, even though I did not make the part I cover it out of pocket. As such when a part fails I will be out the labour costs as a result of failure of their part. The labour warranty means that time spent un-installing the defective part and installing the replacement part are covered, it does not cover other labour needed on the machine to get it going or move things (or other appliances) to gain access to the machine. *the parts/labour warranties do not cover the service charge. In the event a part fails under warranty the customer must pay the service charge.